The rules we sign.

1. Held meetings

A meeting is billable when all of these are true:

• It takes place at the agreed time, by video or in person.
• The booked person attends, or someone more senior from the same company.
• The company matches the profile you approved in writing: industry, size, region.
• The attendee confirmed a relevant need on our qualification call.

If any of these fails, the meeting is not billed and we book a replacement. Tell us within two business days of the meeting time.

2. Customer requests

• Our own sources. Requests come from our campaigns and our forms. We don't buy, rent or resell lists.
• Consent that names you. The person agrees to be contacted by your company by name. We keep the record: form version, exact wording, time, and verification result.
• Verified. Phone confirmed by one-time code or live line check; email checked for deliverability.
• Exclusive by default. One buyer per request. Shared delivery, to at most three buyers, only if you choose it.
• Returns within 72 hours for: phone and email both invalid, duplicate within 90 days, outside your criteria, fake details, missing consent. Each valid return is replaced.

If returns on your account go above 15% in a month, we pause, review the campaign with you and fix it before restarting.

3. AI visibility

• We measure presence across repeated runs and several AI engines, and label each finding as solid, directional or unstable.
• We never guarantee a position or a citation. No one can.
• No fake or paid reviews, no fake community accounts, no promotional Wikipedia edits, no hidden text, no mass-generated pages, no invented statistics.
• Any paid placement is labelled as sponsored. Every page and outreach message is approved by you before it goes out.

4. Outreach and data

• B2B outreach goes only to people at work about matters relevant to their role. Every first message says who we are and how to opt out; opt-outs are honoured at once and across all clients.
• Where a country requires prior consent for cold email to named business contacts, we use other channels.
• For AI visibility work we use your own accounts and hold no customer data.
• Data processing agreements are available for every service.

5. Commercial terms

• Every programme starts with a pilot with targets agreed in writing.
• After the pilot: month to month, 30 days' notice.
• Prices from our published list, quoted in writing before work starts.
• You own what you paid for: meetings, requests, pages and reports.